If a shot does not pull to standard, what should you do?

When a shot does not pull to standard, it indicates that the brewing process has not produced a quality espresso shot, which could negatively affect the overall taste and experience for the customer. Not serving the shot is the appropriate course of action because maintaining quality is essential in Starbucks's commitment to delivering premium beverages. Serving a subpar shot could compromise the flavor profile, and it is crucial to ensure that every drink meets the established standards of quality.

To maintain this standard, it is better to either adjust the grind or address any other variables affecting the extraction process before serving the espresso. This approach ensures that every drink served retains the expected quality that customers have come to associate with the brand.